Privacy Policy

1. Introduction

SoulSage is operated by Bteabreak Marketing Private Limited ("we," "our," "us," or "Company"), a company registered in India with its office at Office 204, Suite 1187, 1st Floor, Sapphire Chambers, Baner, Pune, Maharashtra, 411045.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SoulSage mobile application (available on iOS and Android), our website at soulsage.app, and all related services (collectively, the "Service"). By using the Service, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

(a) Information You Provide to Us

When you create an account, use our features, or contact us, you may provide the following information:

• Account Information: Your name, email address, and account credentials.
• Chat Conversations with Aria: Messages and content you share during conversations with our AI companion, Aria.
• Journal Entries: Written reflections and journal content you create within the app.
• Mood Logs: Mood tracking data and emotional check-in responses you submit.
• Profile and Preferences: Any additional profile information or preferences you configure.
• Support Communications: Information you provide when contacting our support team.

(b) Information Collected Automatically

When you access or use our Service, we may automatically collect:

• Approximate Location: General geographic location derived from your IP address (we do not collect precise GPS location).
• Device Information: Device type, operating system, unique device identifiers, and browser type.
• Diagnostic Logs: Crash reports, performance data, and error logs to help us improve the Service.
• Usage Analytics: Information about how you interact with the Service, including features used, screens viewed, session duration, and engagement patterns.

We do not collect health or fitness data from your device sensors (e.g., heart rate, step count, or HealthKit/Google Fit data).

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain the SoulSage platform, including healing programs, AI companion conversations, guided meditations, journaling, and mood tracking features.
• Personalization: To tailor content, program recommendations, and Aria's responses to your individual needs and preferences.
• Payment Processing: To process subscription payments and manage your billing (handled by our payment partners).
• Communications: To send you service-related notifications, updates, security alerts, and support messages.
• Analytics and Improvement: To analyze usage patterns, identify issues, and improve the quality and performance of our Service.
• Safety and Security: To detect, prevent, and address fraud, abuse, security risks, and technical issues.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with the following categories of service providers, solely to operate and improve the Service:

• Paddle (Payment Processing): Paddle.com Market Limited acts as our Merchant of Record for web-based purchases. Paddle processes your payment information, handles billing, taxes, and invoicing on our behalf. Paddle's use of your data is governed by their own Privacy Policy.
• Apple App Store / Google Play Store: For in-app purchases, payment processing is handled by Apple or Google per their respective terms and privacy policies.
• Cloud Hosting Providers: We use reputable cloud infrastructure providers to host and store your data securely.
• AI Service Providers: We use third-party AI services to power Aria, our AI companion. Your chat conversations may be processed by these providers to generate responses. We select providers that maintain appropriate data protection standards.
• Analytics Providers: We use analytics tools to understand how users interact with our Service, helping us improve the user experience.

We may also disclose your information if required by law, in response to valid legal processes, or to protect the rights, property, or safety of our Company, users, or the public.

5. Data Retention

We retain your personal information for as long as your account is active and for a reasonable period thereafter to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

If you request deletion of your account, we will delete or anonymize your personal data within 30 days, except where we are legally obligated to retain certain information (e.g., for tax, legal, or audit purposes).

6. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures, including:

• Encryption of data in transit (TLS/SSL) and at rest.
• Access controls to restrict data access to authorized personnel only.
• Regular security audits and vulnerability assessments.
• Secure authentication mechanisms for user accounts.

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

7. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@soulsage.app.

8. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Right to Data Portability: Request your data in a structured, commonly used, and machine-readable format.
• Right to Restrict Processing: Request that we limit the processing of your personal data in certain circumstances.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.

For users in India: You have rights under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act), including the right to access, correct, and erase your personal data, the right to nominate another person to exercise your rights, and the right to grievance redressal. To exercise any of these rights, please contact us using the details in Section 12 below.

To exercise any of your rights, please email us at hello@soulsage.app. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than India, including countries where our cloud hosting providers, AI service providers, and payment processors operate. These countries may have data protection laws that differ from those in your country of residence.

When we transfer your data internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable laws, including implementing contractual protections with our service providers.

10. Cookies and Tracking Technologies

Our website at soulsage.app uses cookies and similar tracking technologies to:

• Ensure the proper functioning and security of the website.
• Analyze website traffic and usage patterns to improve our Service.
• Remember your preferences and settings.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, through in-app notifications or email. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: